start:knowledge:itil
Dies ist eine alte Version des Dokuments!
ITIL
<bpmnio>
<?xml version="1.0" encoding="UTF-8"?>
<bpmn:definitions xmlns:bpmn=„http://www.omg.org/spec/BPMN/20100524/MODEL“ xmlns:bpmndi=„http://www.omg.org/spec/BPMN/20100524/DI“ xmlns:di=„http://www.omg.org/spec/DD/20100524/DI“ xmlns:dc=„http://www.omg.org/spec/DD/20100524/DC“ xmlns:xsi=„http://www.w3.org/2001/XMLSchema-instance“ id=„Definitions_1“ targetNamespace=„http://bpmn.io/schema/bpmn“>
<bpmn:collaboration id="Collaboration_1y59pv9">
<bpmn:participant id="Participant_10ffq4q" name="E-Mail Service Nutzer (smartclip)" processRef="Process_1" />
<bpmn:participant id="Participant_0lambek" name="Zendesk" processRef="Process_1e3g2zz" />
<bpmn:participant id="Participant_0pf1ar9" name="Mitarbeiter" processRef="Process_0c8pma7" />
<bpmn:messageFlow id="MessageFlow_11705cg" sourceRef="Task_130ydeu" targetRef="Task_1hbgokl" />
<bpmn:messageFlow id="MessageFlow_0locz5w" sourceRef="SendTask_1ryy2cu" targetRef="Task_12tumtx" />
</bpmn:collaboration>
<bpmn:process id="Process_1" isExecutable="false">
<bpmn:startEvent id="StartEvent_1" name="neuer Mitarbeiter">
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</bpmn:startEvent>
<bpmn:startEvent id="StartEvent_0cfeh96" name="Mitarbeiter gekündigt">
<bpmn:outgoing>SequenceFlow_0d1nz47</bpmn:outgoing>
</bpmn:startEvent>
<bpmn:task id="Task_130ydeu" name="Mail an support@conversis.de schreiben">
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<bpmn:incoming>SequenceFlow_0d1nz47</bpmn:incoming>
<bpmn:incoming>SequenceFlow_06fi6h5</bpmn:incoming>
<bpmn:incoming>SequenceFlow_1gtbgye</bpmn:incoming>
</bpmn:task>
<bpmn:startEvent id="StartEvent_10doogo" name="sonstige sicherheitsrelevante Anfrage">
<bpmn:outgoing>SequenceFlow_1gtbgye</bpmn:outgoing>
</bpmn:startEvent>
<bpmn:startEvent id="StartEvent_08t7f2j" name="Mitarbeiter hat Passwort vergessen">
<bpmn:outgoing>SequenceFlow_06fi6h5</bpmn:outgoing>
</bpmn:startEvent>
<bpmn:sequenceFlow id="SequenceFlow_09zac5b" sourceRef="StartEvent_1" targetRef="Task_130ydeu" />
<bpmn:sequenceFlow id="SequenceFlow_0d1nz47" sourceRef="StartEvent_0cfeh96" targetRef="Task_130ydeu" />
<bpmn:sequenceFlow id="SequenceFlow_06fi6h5" sourceRef="StartEvent_08t7f2j" targetRef="Task_130ydeu" />
<bpmn:sequenceFlow id="SequenceFlow_1gtbgye" sourceRef="StartEvent_10doogo" targetRef="Task_130ydeu" />
</bpmn:process>
<bpmn:process id="Process_1e3g2zz" isExecutable="false">
<bpmn:task id="Task_1hbgokl" name="Ticket wird geöffnet">
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</bpmn:task>
<bpmn:sequenceFlow id="SequenceFlow_0d0d1x4" sourceRef="Task_1hbgokl" targetRef="SendTask_1ryy2cu" />
<bpmn:sendTask id="SendTask_1ryy2cu" name="Mitarbeiter der Support-Gruppe werden benachrichtigt">
<bpmn:incoming>SequenceFlow_0d0d1x4</bpmn:incoming>
</bpmn:sendTask>
</bpmn:process>
<bpmn:process id="Process_0c8pma7" isExecutable="false">
<bpmn:task id="Task_12tumtx" name="Ticket wird entgegengenommen">
<bpmn:outgoing>SequenceFlow_1flf6ex</bpmn:outgoing>
</bpmn:task>
<bpmn:task id="Task_0kwa2j1" name="öffentlichen Kommentar verfassen">
<bpmn:incoming>SequenceFlow_1flf6ex</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_1gfwghc</bpmn:outgoing>
</bpmn:task>
<bpmn:task id="Task_0p4h0ma" name="Approval-Status überprüfen">
<bpmn:incoming>SequenceFlow_1gfwghc</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_1hzi9mk</bpmn:outgoing>
</bpmn:task>
<bpmn:sequenceFlow id="SequenceFlow_1flf6ex" sourceRef="Task_12tumtx" targetRef="Task_0kwa2j1" />
<bpmn:sequenceFlow id="SequenceFlow_1gfwghc" sourceRef="Task_0kwa2j1" targetRef="Task_0p4h0ma" />
<bpmn:exclusiveGateway id="ExclusiveGateway_1nq02l4" name="Primary?">
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<bpmn:outgoing>SequenceFlow_1oj5lym</bpmn:outgoing>
<bpmn:outgoing>SequenceFlow_0r9a7nc</bpmn:outgoing>
</bpmn:exclusiveGateway>
<bpmn:parallelGateway id="ParallelGateway_10e1sl7">
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<bpmn:outgoing>SequenceFlow_0clyaul</bpmn:outgoing>
<bpmn:outgoing>SequenceFlow_0hvntts</bpmn:outgoing>
</bpmn:parallelGateway>
<bpmn:task id="Task_1bdtb1i" name="Tino CC setzen">
<bpmn:incoming>SequenceFlow_0clyaul</bpmn:incoming>
</bpmn:task>
<bpmn:task id="Task_0trzrv3" name="Thomas Servatius (CTO) CC setzen">
<bpmn:incoming>SequenceFlow_0hvntts</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_1e7mbsb</bpmn:outgoing>
</bpmn:task>
<bpmn:sequenceFlow id="SequenceFlow_1oj5lym" name="ja" sourceRef="ExclusiveGateway_1nq02l4" targetRef="Task_0xjjchq" />
<bpmn:sequenceFlow id="SequenceFlow_0r9a7nc" sourceRef="ExclusiveGateway_1nq02l4" targetRef="ParallelGateway_10e1sl7" />
<bpmn:sequenceFlow id="SequenceFlow_0clyaul" sourceRef="ParallelGateway_10e1sl7" targetRef="Task_1bdtb1i" />
<bpmn:sequenceFlow id="SequenceFlow_0hvntts" sourceRef="ParallelGateway_10e1sl7" targetRef="Task_0trzrv3" />
<bpmn:task id="Task_1tpuhfh" name="Christian Osterhues CC setzen">
<bpmn:incoming>SequenceFlow_1hzi9mk</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_075b8ys</bpmn:outgoing>
</bpmn:task>
<bpmn:sequenceFlow id="SequenceFlow_1hzi9mk" sourceRef="Task_0p4h0ma" targetRef="Task_1tpuhfh" />
<bpmn:sequenceFlow id="SequenceFlow_075b8ys" sourceRef="Task_1tpuhfh" targetRef="ExclusiveGateway_1nq02l4" />
<bpmn:sequenceFlow id="SequenceFlow_1e7mbsb" sourceRef="Task_0trzrv3" targetRef="ExclusiveGateway_1yrva1u" />
<bpmn:sequenceFlow id="SequenceFlow_0sq341z" name="ja" sourceRef="ExclusiveGateway_1yrva1u" targetRef="SubProcess_0jlmgjj" />
<bpmn:sequenceFlow id="SequenceFlow_18xrpln" name="nein" sourceRef="ExclusiveGateway_1yrva1u" targetRef="Task_0a5y11j" />
<bpmn:exclusiveGateway id="ExclusiveGateway_0cax1xw" name="Hat Roland freigegeben?">
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<bpmn:outgoing>SequenceFlow_158jy01</bpmn:outgoing>
<bpmn:outgoing>SequenceFlow_1k2t4qs</bpmn:outgoing>
</bpmn:exclusiveGateway>
<bpmn:sequenceFlow id="SequenceFlow_1aoyiyg" sourceRef="Task_0a5y11j" targetRef="ExclusiveGateway_0cax1xw" />
<bpmn:sequenceFlow id="SequenceFlow_158jy01" name="nein" sourceRef="ExclusiveGateway_0cax1xw" targetRef="Task_00vev3d" />
<bpmn:task id="Task_00vev3d" name="Jean-Pierre Fumagalli (Vorstand) CC setzen">
<bpmn:incoming>SequenceFlow_158jy01</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_12iv72r</bpmn:outgoing>
</bpmn:task>
<bpmn:sequenceFlow id="SequenceFlow_12iv72r" sourceRef="Task_00vev3d" targetRef="ExclusiveGateway_1p8xcmb" />
<bpmn:sequenceFlow id="SequenceFlow_1tl2fcd" name="ja" sourceRef="ExclusiveGateway_1p8xcmb" targetRef="SubProcess_0jlmgjj" />
<bpmn:sequenceFlow id="SequenceFlow_16zcnj3" name="nein" sourceRef="ExclusiveGateway_1p8xcmb" targetRef="Task_0lzkh16" />
<bpmn:sequenceFlow id="SequenceFlow_1k2t4qs" name="ja" sourceRef="ExclusiveGateway_0cax1xw" targetRef="SubProcess_0jlmgjj" />
<bpmn:exclusiveGateway id="ExclusiveGateway_1yrva1u" name="Hat der CTO freigegeben?">
<bpmn:incoming>SequenceFlow_1e7mbsb</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_0sq341z</bpmn:outgoing>
<bpmn:outgoing>SequenceFlow_18xrpln</bpmn:outgoing>
</bpmn:exclusiveGateway>
<bpmn:task id="Task_0a5y11j" name="Roland Schaber (Vorstand) CC setzen">
<bpmn:incoming>SequenceFlow_18xrpln</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_1aoyiyg</bpmn:outgoing>
</bpmn:task>
<bpmn:exclusiveGateway id="ExclusiveGateway_1p8xcmb" name="Freigabe liegt vor?">
<bpmn:incoming>SequenceFlow_12iv72r</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_1tl2fcd</bpmn:outgoing>
<bpmn:outgoing>SequenceFlow_16zcnj3</bpmn:outgoing>
</bpmn:exclusiveGateway>
<bpmn:task id="Task_0lzkh16" name="Tino fragen">
<bpmn:incoming>SequenceFlow_16zcnj3</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_1xqnuxh</bpmn:outgoing>
</bpmn:task>
<bpmn:sequenceFlow id="SequenceFlow_02s7m72" sourceRef="Task_0xjjchq" targetRef="SubProcess_1qkuvda" />
<bpmn:task id="Task_0xjjchq" name="Ticket-Status auf 'wartend' setzen">
<bpmn:incoming>SequenceFlow_1oj5lym</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_02s7m72</bpmn:outgoing>
</bpmn:task>
<bpmn:sequenceFlow id="SequenceFlow_1xqnuxh" sourceRef="Task_0lzkh16" targetRef="ExclusiveGateway_0h843nz" />
<bpmn:sequenceFlow id="SequenceFlow_0d477od" name="ja" sourceRef="ExclusiveGateway_0h843nz" targetRef="SubProcess_0jlmgjj" />
<bpmn:subProcess id="SubProcess_0jlmgjj" name="Anfrage bearbeiten">
<bpmn:incoming>SequenceFlow_0sq341z</bpmn:incoming>
<bpmn:incoming>SequenceFlow_1tl2fcd</bpmn:incoming>
<bpmn:incoming>SequenceFlow_1k2t4qs</bpmn:incoming>
<bpmn:incoming>SequenceFlow_0d477od</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_1d0cx70</bpmn:outgoing>
</bpmn:subProcess>
<bpmn:exclusiveGateway id="ExclusiveGateway_0h843nz" name="Tino hat freigegeben?">
<bpmn:incoming>SequenceFlow_1xqnuxh</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_0d477od</bpmn:outgoing>
<bpmn:outgoing>SequenceFlow_1n40c3q</bpmn:outgoing>
</bpmn:exclusiveGateway>
<bpmn:sequenceFlow id="SequenceFlow_1n40c3q" name="nein" sourceRef="ExclusiveGateway_0h843nz" targetRef="Task_08y2ez9" />
<bpmn:task id="Task_08y2ez9" name="Ticket archivieren">
<bpmn:incoming>SequenceFlow_1n40c3q</bpmn:incoming>
</bpmn:task>
<bpmn:subProcess id="SubProcess_1qkuvda" name="Nutzer anlegen">
<bpmn:incoming>SequenceFlow_02s7m72</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_0b6zn5i</bpmn:outgoing>
</bpmn:subProcess>
<bpmn:task id="Task_0b0axmm" name="Ticket-Status auf 'gelöst' setzen">
<bpmn:incoming>SequenceFlow_0b6zn5i</bpmn:incoming>
<bpmn:incoming>SequenceFlow_1d0cx70</bpmn:incoming>
<bpmn:outgoing>SequenceFlow_07m7xfh</bpmn:outgoing>
</bpmn:task>
<bpmn:sequenceFlow id="SequenceFlow_0b6zn5i" sourceRef="SubProcess_1qkuvda" targetRef="Task_0b0axmm" />
<bpmn:sequenceFlow id="SequenceFlow_1d0cx70" sourceRef="SubProcess_0jlmgjj" targetRef="Task_0b0axmm" />
<bpmn:sequenceFlow id="SequenceFlow_07m7xfh" sourceRef="Task_0b0axmm" targetRef="EndEvent_12batkg" />
<bpmn:endEvent id="EndEvent_12batkg" name="END">
<bpmn:incoming>SequenceFlow_07m7xfh</bpmn:incoming>
<bpmn:terminateEventDefinition />
</bpmn:endEvent>
<bpmn:textAnnotation id="TextAnnotation_0xj9b1u"> <bpmn:text>Ticket wurde entgegengenommen und wird bearbeitet</bpmn:text>
</bpmn:textAnnotation>
<bpmn:association id="Association_0savvwi" sourceRef="Task_0kwa2j1" targetRef="TextAnnotation_0xj9b1u" />
</bpmn:process>
<bpmndi:BPMNDiagram id="BPMNDiagram_1">
<bpmndi:BPMNPlane id="BPMNPlane_1" bpmnElement="Collaboration_1y59pv9">
<bpmndi:BPMNShape id="Participant_10ffq4q_di" bpmnElement="Participant_10ffq4q">
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<bpmndi:BPMNShape id="Task_1bdtb1i_di" bpmnElement="Task_1bdtb1i">
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</bpmndi:BPMNShape>
<bpmndi:BPMNEdge id="SequenceFlow_0clyaul_di" bpmnElement="SequenceFlow_0clyaul">
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<bpmndi:BPMNLabel>
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</bpmndi:BPMNLabel>
</bpmndi:BPMNEdge>
<bpmndi:BPMNShape id="Task_0trzrv3_di" bpmnElement="Task_0trzrv3">
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</bpmndi:BPMNShape>
<bpmndi:BPMNEdge id="SequenceFlow_0hvntts_di" bpmnElement="SequenceFlow_0hvntts">
<di:waypoint xsi:type="dc:Point" x="875" y="840" />
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<bpmndi:BPMNLabel>
<dc:Bounds x="830" y="878" width="90" height="20" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNEdge>
<bpmndi:BPMNShape id="Task_1tpuhfh_di" bpmnElement="Task_1tpuhfh">
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</bpmndi:BPMNShape>
<bpmndi:BPMNEdge id="SequenceFlow_1hzi9mk_di" bpmnElement="SequenceFlow_1hzi9mk">
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<bpmndi:BPMNLabel>
<dc:Bounds x="636" y="720" width="90" height="20" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="SequenceFlow_075b8ys_di" bpmnElement="SequenceFlow_075b8ys">
<di:waypoint xsi:type="dc:Point" x="802" y="730" />
<di:waypoint xsi:type="dc:Point" x="850" y="730" />
<bpmndi:BPMNLabel>
<dc:Bounds x="781" y="720" width="90" height="20" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="SequenceFlow_1e7mbsb_di" bpmnElement="SequenceFlow_1e7mbsb">
<di:waypoint xsi:type="dc:Point" x="1043" y="900" />
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<bpmndi:BPMNLabel>
<dc:Bounds x="1047" y="890" width="90" height="20" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNEdge>
<bpmndi:BPMNShape id="ExclusiveGateway_1yrva1u_di" bpmnElement="ExclusiveGateway_1yrva1u" isMarkerVisible="true">
<dc:Bounds x="1118" y="875" width="50" height="50" />
<bpmndi:BPMNLabel>
<dc:Bounds x="1048" y="862" width="90" height="20" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNShape>
<bpmndi:BPMNEdge id="SequenceFlow_0sq341z_di" bpmnElement="SequenceFlow_0sq341z">
<di:waypoint xsi:type="dc:Point" x="1168" y="900" />
<di:waypoint xsi:type="dc:Point" x="1512" y="900" />
<bpmndi:BPMNLabel>
<dc:Bounds x="1131" y="881" width="90" height="20" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNEdge>
<bpmndi:BPMNShape id="Task_0a5y11j_di" bpmnElement="Task_0a5y11j">
<dc:Bounds x="1093" y="967" width="100" height="80" />
</bpmndi:BPMNShape>
<bpmndi:BPMNEdge id="SequenceFlow_18xrpln_di" bpmnElement="SequenceFlow_18xrpln">
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<bpmndi:BPMNLabel>
<dc:Bounds x="1083" y="919" width="90" height="20" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNEdge>
<bpmndi:BPMNShape id="ExclusiveGateway_0cax1xw_di" bpmnElement="ExclusiveGateway_0cax1xw" isMarkerVisible="true">
<dc:Bounds x="1257" y="982" width="50" height="50" />
<bpmndi:BPMNLabel>
<dc:Bounds x="1235" y="953" width="90" height="20" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNShape>
<bpmndi:BPMNEdge id="SequenceFlow_1aoyiyg_di" bpmnElement="SequenceFlow_1aoyiyg">
<di:waypoint xsi:type="dc:Point" x="1193" y="1007" />
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<bpmndi:BPMNLabel>
<dc:Bounds x="1195" y="997" width="90" height="20" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNEdge>
<bpmndi:BPMNShape id="Task_00vev3d_di" bpmnElement="Task_00vev3d">
<dc:Bounds x="1232" y="1075" width="100" height="80" />
</bpmndi:BPMNShape>
<bpmndi:BPMNEdge id="SequenceFlow_158jy01_di" bpmnElement="SequenceFlow_158jy01">
<di:waypoint xsi:type="dc:Point" x="1282" y="1032" />
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<bpmndi:BPMNLabel>
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</bpmndi:BPMNLabel>
</bpmndi:BPMNEdge>
<bpmndi:BPMNShape id="ExclusiveGateway_1p8xcmb_di" bpmnElement="ExclusiveGateway_1p8xcmb" isMarkerVisible="true">
<dc:Bounds x="1398" y="1090" width="50" height="50" />
<bpmndi:BPMNLabel>
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</bpmndi:BPMNLabel>
</bpmndi:BPMNShape>
<bpmndi:BPMNEdge id="SequenceFlow_12iv72r_di" bpmnElement="SequenceFlow_12iv72r">
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<bpmndi:BPMNLabel>
<dc:Bounds x="1308" y="1105" width="90" height="20" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="SequenceFlow_1tl2fcd_di" bpmnElement="SequenceFlow_1tl2fcd">
<di:waypoint xsi:type="dc:Point" x="1448" y="1115" />
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<bpmndi:BPMNLabel>
<dc:Bounds x="1412" y="1096" width="90" height="20" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNEdge>
<bpmndi:BPMNShape id="Task_0lzkh16_di" bpmnElement="Task_0lzkh16">
<dc:Bounds x="1373" y="1183" width="100" height="80" />
</bpmndi:BPMNShape>
<bpmndi:BPMNEdge id="SequenceFlow_16zcnj3_di" bpmnElement="SequenceFlow_16zcnj3">
<di:waypoint xsi:type="dc:Point" x="1423" y="1140" />
<di:waypoint xsi:type="dc:Point" x="1423" y="1162" />
<di:waypoint xsi:type="dc:Point" x="1423" y="1162" />
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<bpmndi:BPMNLabel>
<dc:Bounds x="1365" y="1136.5" width="90" height="20" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="SequenceFlow_1k2t4qs_di" bpmnElement="SequenceFlow_1k2t4qs">
<di:waypoint xsi:type="dc:Point" x="1307" y="1007" />
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<bpmndi:BPMNLabel>
<dc:Bounds x="1273" y="988" width="90" height="20" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNEdge>
<bpmndi:BPMNShape id="SubProcess_0jlmgjj_di" bpmnElement="SubProcess_0jlmgjj">
<dc:Bounds x="1512" y="860" width="100" height="80" />
</bpmndi:BPMNShape>
<bpmndi:BPMNEdge id="SequenceFlow_02s7m72_di" bpmnElement="SequenceFlow_02s7m72">
<di:waypoint xsi:type="dc:Point" x="1258" y="730" />
<di:waypoint xsi:type="dc:Point" x="1520" y="730" />
<bpmndi:BPMNLabel>
<dc:Bounds x="1167.5" y="720" width="90" height="20" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNEdge>
<bpmndi:BPMNShape id="SubProcess_1qkuvda_di" bpmnElement="SubProcess_1qkuvda">
<dc:Bounds x="1520" y="690" width="100" height="80" />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="ExclusiveGateway_0h843nz_di" bpmnElement="ExclusiveGateway_0h843nz" isMarkerVisible="true">
<dc:Bounds x="1512" y="1198" width="50" height="50" />
<bpmndi:BPMNLabel>
<dc:Bounds x="1492" y="1169" width="90" height="20" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNShape>
<bpmndi:BPMNEdge id="SequenceFlow_1xqnuxh_di" bpmnElement="SequenceFlow_1xqnuxh">
<di:waypoint xsi:type="dc:Point" x="1473" y="1223" />
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<bpmndi:BPMNLabel>
<dc:Bounds x="1442.5" y="1213" width="90" height="20" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="SequenceFlow_0d477od_di" bpmnElement="SequenceFlow_0d477od">
<di:waypoint xsi:type="dc:Point" x="1562" y="1223" />
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<bpmndi:BPMNLabel>
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</bpmndi:BPMNLabel>
</bpmndi:BPMNEdge>
<bpmndi:BPMNShape id="Task_08y2ez9_di" bpmnElement="Task_08y2ez9">
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</bpmndi:BPMNShape>
<bpmndi:BPMNEdge id="SequenceFlow_1n40c3q_di" bpmnElement="SequenceFlow_1n40c3q">
<di:waypoint xsi:type="dc:Point" x="1537" y="1248" />
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<bpmndi:BPMNLabel>
<dc:Bounds x="1479" y="1243" width="90" height="20" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNEdge>
<bpmndi:BPMNShape id="Task_0b0axmm_di" bpmnElement="Task_0b0axmm">
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</bpmndi:BPMNShape>
<bpmndi:BPMNEdge id="SequenceFlow_0b6zn5i_di" bpmnElement="SequenceFlow_0b6zn5i">
<di:waypoint xsi:type="dc:Point" x="1620" y="730" />
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<bpmndi:BPMNLabel>
<dc:Bounds x="1604" y="1024" width="90" height="20" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="SequenceFlow_1d0cx70_di" bpmnElement="SequenceFlow_1d0cx70">
<di:waypoint xsi:type="dc:Point" x="1612" y="900" />
<di:waypoint xsi:type="dc:Point" x="1705" y="900" />
<di:waypoint xsi:type="dc:Point" x="1705" y="1298" />
<bpmndi:BPMNLabel>
<dc:Bounds x="1600" y="1109" width="90" height="20" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="SequenceFlow_07m7xfh_di" bpmnElement="SequenceFlow_07m7xfh">
<di:waypoint xsi:type="dc:Point" x="1778" y="1338" />
<di:waypoint xsi:type="dc:Point" x="1798" y="1338" />
<bpmndi:BPMNLabel>
<dc:Bounds x="1743" y="1328" width="90" height="20" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNEdge>
<bpmndi:BPMNShape id="EndEvent_12batkg_di" bpmnElement="EndEvent_12batkg">
<dc:Bounds x="1798" y="1320" width="36" height="36" />
<bpmndi:BPMNLabel>
<dc:Bounds x="1771" y="1356" width="90" height="20" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNShape>
</bpmndi:BPMNPlane>
</bpmndi:BPMNDiagram>
</bpmn:definitions>
</bpmnio>
start/knowledge/itil.1460470358.txt.gz · Zuletzt geändert: 2023/02/20 17:08 (Externe Bearbeitung)
