start:knowledge:itil
Unterschiede
Hier werden die Unterschiede zwischen zwei Versionen angezeigt.
| Beide Seiten der vorigen RevisionVorhergehende ÜberarbeitungNächste Überarbeitung | Vorhergehende Überarbeitung | ||
| start:knowledge:itil [2016/04/12 16:12] – komedya | start:knowledge:itil [2023/02/20 17:08] (aktuell) – Externe Bearbeitung 127.0.0.1 | ||
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| - | ====== ITIL ====== | + | {{https:// |
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| + | ---- | ||
| < | < | ||
| - | | + | <?xml version=" |
| - | < | + | < |
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| - | <bpmn:messageFlow | + | <bpmn:participant |
| - | < | + | |
| </ | </ | ||
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| - | <bpmn:sendTask | + | <bpmn:sequenceFlow |
| - | < | + | < |
| - | </bpmn:sendTask> | + | < |
| + | < | ||
| + | < | ||
| + | </bpmn:endEvent> | ||
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| </ | </ | ||
| - | <bpmn:parallelGateway | + | <bpmn:exclusiveGateway |
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| - | </bpmn:parallelGateway> | + | </ |
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| + | </bpmn:task> | ||
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| </ | </ | ||
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| < | < | ||
| - | < | + | < |
| </ | </ | ||
| - | <bpmn:sequenceFlow | + | <bpmn:parallelGateway |
| - | <bpmn:sequenceFlow id="SequenceFlow_0r9a7nc" sourceRef=" | + | <bpmn:incoming> |
| - | <bpmn:sequenceFlow id="SequenceFlow_0clyaul" sourceRef=" | + | <bpmn:outgoing> |
| - | <bpmn:sequenceFlow id="SequenceFlow_0hvntts" sourceRef=" | + | <bpmn:outgoing> |
| - | < | + | < |
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| </ | </ | ||
| - | <bpmn:sequenceFlow | + | <bpmn:receiveTask |
| - | <bpmn:sequenceFlow id=" | + | < |
| - | <bpmn:sequenceFlow id=" | + | <bpmn:incoming> |
| - | <bpmn:sequenceFlow id=" | + | <bpmn:incoming> |
| - | <bpmn:sequenceFlow id=" | + | <bpmn:incoming> |
| - | < | + | <bpmn:outgoing> |
| - | < | + | < |
| - | < | + | </ |
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| + | < | ||
| </ | </ | ||
| - | <bpmn:sequenceFlow | + | <bpmn:exclusiveGateway |
| - | <bpmn:sequenceFlow id=" | + | < |
| - | < | + | <bpmn:outgoing> |
| - | < | + | < |
| - | < | + | </ |
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| + | < | ||
| + | < | ||
| </ | </ | ||
| - | <bpmn:sequenceFlow | + | <bpmn:exclusiveGateway |
| - | < | + | <bpmn:incoming>SequenceFlow_13grt8q</bpmn:incoming> |
| - | <bpmn:sequenceFlow id=" | + | < |
| - | | + | < |
| - | <bpmn:exclusiveGateway id=" | + | < |
| - | < | + | |
| - | < | + | |
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| </ | </ | ||
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| </ | </ | ||
| - | <bpmn:sequenceFlow | + | <bpmn:task id="Task_0kwa2j1" |
| - | <bpmn:sequenceFlow | + | < |
| - | <bpmn:subProcess | + | < |
| - | < | + | </ |
| - | <bpmn:incoming>SequenceFlow_1tl2fcd</bpmn:incoming> | + | <bpmn:task id="Task_0y9uw1p" name="Ticket-Typ als Aufgabe setzen"> |
| - | < | + | < |
| - | <bpmn:incoming>SequenceFlow_0d477od</bpmn:incoming> | + | < |
| - | < | + | </ |
| - | </bpmn:subProcess> | + | <bpmn:task id="Task_12tumtx" name="Ticket entgegennehmen"> |
| - | < | + | < |
| - | < | + | <bpmn:outgoing>SequenceFlow_1fo5gt5</bpmn:outgoing> |
| - | < | + | </ |
| + | < | ||
| + | < | ||
| + | <bpmn:outgoing>SequenceFlow_0hnt56e</bpmn:outgoing> | ||
| + | < | ||
| + | < | ||
| + | </bpmn:parallelGateway> | ||
| + | < | ||
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| + | </ | ||
| + | | ||
| + | - Anlegen/ | ||
| + | - Änderungen an Verteilerlisten | ||
| + | Secondary: | ||
| + | - alles andere z.B. Passwort Reset, sonstige sicherheitsrelevante Anfrage, etc.]]></ | ||
| </ | </ | ||
| - | < | + | |
| + | Spanien, Spanien (Adconion), UK (Adconion), Mexico, Brasilien]]></ | ||
| + | </ | ||
| + | < | ||
| + | Deutschland, | ||
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| - | <bpmndi:BPMNEdge | + | <bpmndi:BPMNShape |
| - | <di:waypoint xsi: | + | <dc:Bounds |
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| - | <bpmndi:BPMNEdge | + | <bpmndi:BPMNShape |
| - | <di:waypoint xsi: | + | <dc:Bounds |
| - | <di:waypoint xsi: | + | <bpmndi:BPMNLabel> |
| - | < | + | <dc:Bounds |
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| - | <bpmndi:BPMNShape | + | <bpmndi:BPMNEdge |
| - | <dc:Bounds | + | <di:waypoint xsi: |
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| - | <bpmndi:BPMNShape | + | <bpmndi:BPMNEdge |
| - | <dc:Bounds | + | <di:waypoint xsi: |
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| </ | </ | ||
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| - | <bpmndi:BPMNShape | + | <bpmndi:BPMNEdge |
| - | <dc:Bounds | + | <di:waypoint xsi: |
| + | < | ||
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| - | <bpmndi:BPMNEdge | + | <bpmndi:BPMNShape |
| - | <di:waypoint xsi: | + | <dc:Bounds |
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| - | < | + | < |
| - | < | + | < |
| - | < | + | </ |
| - | < | + | < |
| + | < | ||
| + | < | ||
| + | < | ||
| + | < | ||
| < | < | ||
| - | < | + | < |
| </ | </ | ||
| </ | </ | ||
| - | <bpmndi:BPMNShape | + | <bpmndi:BPMNEdge |
| - | <dc:Bounds | + | < |
| + | <di:waypoint xsi: | ||
| + | < | ||
| + | < | ||
| < | < | ||
| - | < | + | < |
| </ | </ | ||
| - | </ | + | </ |
| - | < | + | < |
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| - | < | + | < |
| + | < | ||
| + | < | ||
| < | < | ||
| - | < | + | < |
| </ | </ | ||
| </ | </ | ||
| - | <bpmndi:BPMNShape | + | <bpmndi:BPMNEdge |
| - | <dc:Bounds | + | <di:waypoint xsi: |
| - | </bpmndi:BPMNShape> | + | <di:waypoint xsi:type="dc:Point" |
| - | <bpmndi:BPMNEdge id="SequenceFlow_158jy01_di" | + | < |
| - | < | + | < |
| - | < | + | |
| < | < | ||
| - | < | + | < |
| </ | </ | ||
| </ | </ | ||
| - | < | + | < |
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| < | < | ||
| - | < | + | < |
| </ | </ | ||
| </ | </ | ||
| - | < | + | < |
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| - | < | + | < |
| </ | </ | ||
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| - | < | + | < |
| - | < | + | < |
| </ | </ | ||
| - | < | + | < |
| - | < | + | < |
| - | < | + | < |
| - | < | + | < |
| - | < | + | |
| < | < | ||
| - | < | + | < |
| </ | </ | ||
| </ | </ | ||
| - | < | + | < |
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| </ | </ | ||
| - | < | + | < |
| - | < | + | < |
| - | < | + | < |
| + | </ | ||
| + | < | ||
| + | < | ||
| + | < | ||
| < | < | ||
| - | < | + | < |
| </ | </ | ||
| </ | </ | ||
| - | <bpmndi:BPMNShape | + | <bpmndi:BPMNEdge |
| - | <dc:Bounds | + | <di:waypoint xsi: |
| - | </bpmndi:BPMNShape> | + | <di:waypoint xsi:type="dc:Point" |
| - | <bpmndi:BPMNShape id="ExclusiveGateway_0h843nz_di" | + | |
| - | <dc:Bounds | + | |
| < | < | ||
| - | < | + | < |
| </ | </ | ||
| + | </ | ||
| + | < | ||
| + | < | ||
| + | < | ||
| + | < | ||
| + | < | ||
| + | </ | ||
| + | </ | ||
| + | < | ||
| + | < | ||
| </ | </ | ||
| - | < | + | < |
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| + | < | ||
| < | < | ||
| - | < | + | < |
| </ | </ | ||
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| </ | </ | ||
| - | | + | < |
| - | < | + | < |
| - | </ | + | < |
| - | | + | |
| - | < | + | |
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| < | < | ||
| - | < | + | < |
| </ | </ | ||
| </ | </ | ||
| - | < | + | < |
| - | < | + | < |
| + | < | ||
| + | < | ||
| + | </ | ||
| </ | </ | ||
| - | < | + | < |
| - | < | + | < |
| - | < | + | < |
| - | < | + | |
| < | < | ||
| - | < | + | < |
| </ | </ | ||
| </ | </ | ||
| - | <bpmndi:BPMNEdge | + | <bpmndi:BPMNShape |
| - | <di:waypoint xsi: | + | <dc:Bounds |
| - | < | + | |
| - | < | + | |
| < | < | ||
| - | < | + | < |
| + | </ | ||
| + | </ | ||
| + | < | ||
| + | < | ||
| + | < | ||
| + | < | ||
| + | < | ||
| </ | </ | ||
| </ | </ | ||
| - | < | + | |
| - | < | + | < |
| - | < | + | < |
| + | < | ||
| + | </ | ||
| + | </ | ||
| + | | ||
| + | < | ||
| + | < | ||
| < | < | ||
| - | < | + | < |
| </ | </ | ||
| </ | </ | ||
| - | < | + | < |
| - | < | + | < |
| < | < | ||
| - | < | + | < |
| </ | </ | ||
| </ | </ | ||
| Zeile 536: | Zeile 952: | ||
| </ | </ | ||
| </ | </ | ||
| - | |||
| </ | </ | ||
start/knowledge/itil.1460470358.txt.gz · Zuletzt geändert: 2023/02/20 17:08 (Externe Bearbeitung)